How do you deal with rude customers?

This is my first job and I’ve been at it for about 8months. I haven’t encountered many rude customers, yet. Today at work I had 2 very rude customers. The first one who came through was a guy and his girlfriend. He wreaked of beer, and his girlfriend could not stop giggling. I figured they were most likely buzzed or feeling nice from the alcohol. They had some gardening supplies. One of the items didn’t have a barcode on it, so I asked the guy “Excuse me, what is that called?” I’m not a gardner, nor do I know much about gardening. The guy goes “WTF does it look like? It’s a LARGE tomato cage. There’s small ones and large ones. This one is large.” I know I should’ve bit my tongue but I didn’t appreciate the way he was speaking to me so I said “Excuse me?!” Then he just looked at me and stopped talking., Then in the late afternoon, a woman needed help in a department. I told her I would call someone in that department to help her out. I went to my register, got on the phone and called the department. A man came in my line and I turned around and looked at him and I went “one second” The customer literally yelled right in my other ear “HELLO!” It startled/scared the crap out of me. He said it so loud and rudely that it startled the other cashier, and some of the customers glanced over at him. After I hung up the phone, I said to the customer “Excuse me, I’m sorry I was on the phone” He clearly saw me tell him ‘one moment’ because we made eye contact when I did. I wanted to cuss him out, but of course I didn’t. As I was checking him out, I was taking some deep breaths just to calm myself down. I was putting his stuff in a bag, but there was an item too big to fit in a bag. I laid it on the counter figuring he would carry it. He tells me “PUT EVERYTHING IN A BAG!” I literally just looked at him and said “Alright” then he paid and I went “Oh, sir you have a GREAT day” I wasn’t being genuine when I said it, but I thought “kill him with kindness” His tone of voice changed and he said “Oh…you too…” then he awkwardly walked away.

My question is, how do I really deal with rude customers?

On a fun note. One time there was this extremely rude customer, he was talking sht to all of us. One of the managers walked by and saw this. He went up to the customer and asked what the problem was? The customer and the manager talked for like 5minutes, and the customer started getting rude with the manager. We didn’t have what the customer needed, but the man kept going on and on, yelling at everyone. The manager said “alright sir, you need to get the fuk out of my store, right now. I will NOT have you in here harassing my employees, and other customers” My manager is the most laid back, funniest, nicest guy you’ll meet..so I knew this particular customer was bad news when my manager said that to him.
Oh yes, I do think some of them think they’re “superior” One time, a guy was checking out and he had spray paint. I could tell he was over 18yrs old…hell, he had a kid with him. He jokingly/snidely said “What do you need my ID?” and I said “No, I can tell you’re over 18” then the customer said “ah yes, I should know about this. I am a Doctor. Being a doctor and all I already know these things” He put an emphasize on the “doctor” part lol. and I was like “that’s nice” and told him to have a good day. I personally didn’t care what his job was, but I just kind of thought that was funny. But then today, a doctor came in, and he was a really nice guy. There’s a lot of funny, nice customers who come in, so I usually have at least 5 nice customers for every 1 rude ass customer. My coworkers have talked about making me a head cashier because they think I’m great at handling things, and I’m prety laid back

How often do you use a cookbook?

The Blondes Cookbook

Monday
It’s fun to cook for Bob. Today I made angel food cake. The recipe said beat 12 eggs separately. The neighbors were nice enough to loan me the extra bowls.

Tuesday
He wanted fruit salad for supper. The recipe said serve without dressing. So I didn’t dress. What a surprise when he brought a friend home for supper

Wednesday
A good day for rice. The recipe said wash thoroughly before steaming the rice. It seemed kind of silly but I took a bath anyway. I can’t say it improved the rice any.

Thursday
Today he asked for salad again I tried a new recipe. It said prepare ingredients; lay on a bed of lettuce one hour before serving. Asked me why I was rolling around in the garden..

Friday
I found an easy recipe for cookies. It said put the ingredients in a bowl and beat it.. There must have been something wrong with this recipe. When I got back, everything was the same as when I left..

Saturday
He did the shopping today and brought home a chicken. He asked me to dress it for Sunday. I don’t have any clothes that fit it, and for some reason he keeps counting to ten.

Sunday
I wanted to serve roast but all I had was hamburger. Suddenly I had a flash of genius..I put the hamburger in the oven and set the controls for roast. It still came out hamburger, much to my disappointment.

GOOD NIGHT DEAR DIARY. This has been a very exciting week! I am eager for tomorrow to come so I can try out a new recipe. If I can talk him into buying a bigger oven, I would like to surprise him with a chocolate moose.